#Logmein support software#
#Logmein support code#
#Logmein support password#

When the session status turns to 'Waiting' in LogMeIn Rescue's technician console, double click the session to connect to the waiting customer.

Now, click on the Launch Technician Console directly from the widget to start your LogMeIn Rescue technician console. If you come across a login error, verify if you have assigned the ticket to the help desk agent currently requesting the PIN code.

#Logmein support code#

To take advantage of the integration, a Freshdesk agent clicks on New Remote Session to generate a new PIN code and copy instructions to the ticket. In the Administration Center, select a Technician Group and go to Settings > Exporting Session Data > Post session details to URL when session is ended by technician.We want as many people as possible to be able to use this application, which means that you should. Set Rescue to export session data to Freshdesk upon session end. LogMeIn Rescue is a third-party application run by GoTo.Note: For each technician who will use the Rescue widget, be sure to activate Single Sign-On in the LogMeIn Rescue Administration Center, otherwise the widget will not appear! The LogMeIn Rescue widget appears below the ticket sidebar on the Ticket Details page. In Freshdesk on the LogMeIn Rescue settings page, once you have entered your Company ID and SSO Password, click Enable.

#Logmein support password#

Set your SSO password under Single Sign-On in the field Enter new SSO password.

In Freshdesk on the LogMeIn Rescue settings page, enter your SSO Password.

Your Company ID is located under Single Sign-On in the section called ASP.Net C# server side example hosted by customer.

In the Administration Center, go to Global Settings.

Go to LogMeIn Rescue and open the Administration Center.

To integrate LogMeIn Rescue with Freshdesk, go to Admin > Apps > Get More Apps > LogMeln Rescue.

The LogMeIn Rescue app allows your agents to provide instant remote support to customers and log session details back in Freshdesk.Ĭurrently, LogMeIn Rescue supports only Windows users for using the Technician Console. We assure you that this change will not impact your product experience, and no action is required on your part.

If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. This enables an increase in first call resolution rates, shortens ticket response times and negates the need for on-site visits.We have recently refreshed our branding across our offerings and changed the names of our pricing plans. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us. Support technicians will be able to launch a secure remote support session from a ticket to immediately start resolving issues. Weve designed our contact experience to ensure you are routed to the most knowledgeable agent for your specific question. End users will be able to initiate a Rescue session via the self-service portal for quick resolutions. With the LogMeIn Rescue integration, users will be able to streamline support and improve performance with remote support. With remote support, support professionals can work on multiple systems simultaneously, chat with multiple end-users at once, and work with other reps in the same session to fix problems faster. LogMeIn Rescue enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.

#Logmein support software#

Integrate LogMeIn Rescue with Service Desk Software